Test Email Error Troubleshooting

Modified on Tue, 06 Dec 2022 at 12:21 AM

When testing a campaign email, you may receive a popup notification with an error message that states, "An error occurred, please try again." The message will look like this:


Check the following to ensure your email test can send:

  1. Ensure the custom values being used are valid. Be sure that custom values have proper brackets {{ }} (not just 1 {} or more than 2 {{{}}}). For example, {{contact.name}} or {{contact.city}}.
  2. Check the email address to ensure it follows the proper format, such as test@emaildemo.com


NOTE: Check out our other articles, "How to Send a Test Email and SMS" and "How To Test A Campaign," for our best practice recommendations for testing emails in a campaign.

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