How To Record Calls And Listen To Recordings

Modified on Tue, Dec 6, 2022 at 6:05 AM

You may want to record calls to be able to review them for quality assurance.

Step 1: Ensure you have call recording enabled.

  • Navigate to Settings > Phone Numbers > Edit.
  • Check the call recording box.
  • Click Update to confirm the changes.

NOTE: If you put a space in the "Call Recording" section, that will get rid of any message.

Step 2: Listening to Recordings

  • Navigate to Contacts and choose the contact you wish to listen to a recorded call with.
  • Click into that contract record. Within the contact recorded for that individual contact, the center panel of the contact page should display communication you've had with the contact- from texts to emails to calls.

  • Recorded calls feature a play button, and you can click that to listen within the contact record. You will also see a stop button, volume button, and download button.

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