What To Do If Your Send Email Trigger Action Is Not Firing

Modified on Tue, 06 Dec 2022 at 10:01 AM

If your Send Email trigger action is not firing, check these four common errors to troubleshoot:

  1. Ensure custom values are valid.
  2. Check custom values to confirm they are correctly entered with {{ }} and no extras.
  3. The From field is formatted as an email address: test@democompany.com, not a name "The Demo Company."
  4. The To field email addresses have proper formatting e.g., test@democompany.com or scheduling@democompany.com

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article