Workflows can be created for a multitude of triggering actions, with any series of follow-up actions/events you wish to customize for your business. The versatility allows you to completely customize the triggers and actions for your needs. For example, you may want to create a workflow to be notified when a contact logs in to the Membership area of the system. This can help you track membership activity.
Follow these steps to create this type of Workflow:
Step 1: Create the Workflow Trigger
- In the Workflow builder, add a trigger for “User Login”.
- NOTE: “User” here means a membership user or a contact who has signed up for your membership. This is not a “User” of your CRM as in another team member in your workplace.
- Save your changes.
Step 2: Customize the Actions Based on the Trigger
There are many options you have to customize the actions, from if/else conditions to sending an email or SMS, assigning a tag, and sending internal notifications. Customize the action(s) as you wish; however, it makes sense for your business!
- Add an Internal Notification action for the user assigned to the contact, such as this example:
- Make sure to save your changes and publish the Workflow before using it.