Viewing Failed Post Error Messages in the Social Planner

Modified on Mon, 05 Dec 2022 at 09:12 AM

There are a variety of reasons why a social post may fail to successfully post to Facebook, GMB, Instagram, or LinkedIn. One of the most common examples is a Social Account token expiring. This can happen after a time period (set by the social media program itself - such as LinkedIn account tokens expiring after 60 days and Facebook tokens expiring after 90 days) or if an account password is changed.

Below is a list of common reasons and solutions, along with the relevant error codes. This will help you troubleshoot any issues you may experience. When you navigate to the Social Planner and view “Failed” posts, you can see the error code, along with a message about the failure reason and the proposed solution.

Social Account

Error Code

Failed Message with Solutions

Facebook

OAuthException, 102, 109,

463, 467

The Social Account token has expired. Please reconnect the social account.

Facebook

1, 2, Unexpected Error

There was a temporary error from Facebook. Give your browser a hard refresh to clear your cache, and retry in a few minutes.

Facebook

3

The social account token has expired, or the connected account does not have permission to post. Please re-connect the social account via an account that has posting permission.

Facebook

10

LeadConnector app is missing. Add the LeadConnector to your Page or Group.

Facebook

200-299

The connected account does not have permission to post. Please re-connect the social account via an account that has posting permission.

Facebook

368

Post content violates community standards.

Facebook

506

Duplicate post content. Posting duplicate content within 12 hours is prohibited.

Facebook

1609005

Invalid link in a post.

Facebook

459

User checkpoint. Log into Facebook and confirm that the LeadConnector app has been added to your page/group.

Facebook

460

Password mismatch. Log into Facebook and confirm that the LeadConnector app has been added to your page/group.

Facebook

464

Unconfirmed user. Log into Facebook and confirm that the LeadConnector app has been added to your page/group.

Facebook

492

Insufficient posting permission or expired token. Reconnect the account and check permissions.

Facebook

Unexpected Error

There was a temporary error from Facebook. Give your browser a hard refresh to clear your cache, and retry in a few minutes.

Facebook

Temporary Block

Temporary block. Facebook will make you wait a certain period before restoring your profile's ability to post.

GMB

MISSING_VALUE, INVALID_VALUE

Missing Value. Complete your Google Business Profile setup and reconnect in Social Planner.

GMB

VALUE_OUTSIDE_ALLOWED_RANGE

Post character limit exceeded. Reduce the number of words in the post copy.

GMB

OPERATION_EXECUTION_ERROR, EXPIRED_VALUE

The Social Account token has expired. Reconnect social account.

GMB

PHOTO_FETCH_FAILED, PHOTO_UPLOAD_FAILED

The media upload failed.

GMB

OPERATION_UNSUPPORTED_

UNDER_ACCOUNT_CONDITION

Social Account operation is not supported due to account conditions.

GMB

LOCATION_DISABLED_FOR

_LOCAL_POST_API

Local Post API disabled. This usually happens when the location is part of a chain.

Instagram

400 - 2207006

The Social Account token for Instagram has expired, was revoked, or is invalid. Reconnect your Instagram Business account in Social Planner.

Instagram

400 - 2207050

Instagram Account is restricted. Make sure your account is a Business Account.

Instagram

400 - 2207028

Instagram Business Account supports carousel posts with more than 2 images/videos and less than 10 images/videos.

Instagram

400 - 2207040

Maximum Tag limit exceeded. Use 30 tags or less.

Instagram

400 - 2207005

Insufficient User permission. Reconnect this social account via an account that has posting permission.

LinkedIn

400 or 403

The Social Account token for LinkedIn has expired, was revoked, or is invalid. Reconnect LinkedIn.

LinkedIn

404, 500, 504

Undefined LinkedIn issue. This should resolve itself shortly.

LinkedIn

422

Duplicate post content. Posting duplicate content within 12 hours is prohibited.

LinkedIn

422

The required field is not present, or the post copy is large.

LinkedIn

400

The connected account does not have permission to post. Please re-connect the social account via an account that has posting permission.

LinkedIn

409

There was a temporary error from LinkedIn. Give your browser a hard refresh to clear your cache, and retry in a few minutes.

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