How to Automate Review Posts in Social Planner

Modified on Sat, Jan 18 at 10:23 AM

Boosting your brand’s credibility has never been easier! With Social Planner’s Review Post Automation, you can showcase your positive reviews on social media effortlessly. Here's a simple guide to get started.


Why Automating Review Posts Matters

  1. Build Trust with Social Proof: Positive reviews on social media are like endorsements from your customers, making your brand more credible.

  2. Show Authenticity: Real reviews highlight real experiences, making your brand relatable and trustworthy.

  3. Expand Your Reach: Sharing reviews on social platforms exposes your brand to a larger audience.


What’s New in the Social Planner?

  1. A simplified 3-step process replaces the old, detailed forms.

  2. Post reviews as social posts or Instagram Stories.

  3. Choose backgrounds with a new 1:1 image ratio.

  4. Customize the customer’s name display (e.g., full name, initials).

  5. Adjust font and background colors, including opacity.


Step-by-Step Guide to Automating Review Posts

Step 1: Set Up Your Platforms

  1. Navigate to Marketing > Social Planner.
  2. Click New > Review Post.


  3. Select platforms to pull reviews from (Google Business Profile or Facebook Page).
  4. Ensure these accounts are integrated with your planner.
  5. Choose your preferred social accounts and set a star rating filter.

  6. Decide the posting frequency (daily, weekly, or yearly).


Step 2: Customize Your Background

  1. Pick or upload your background images (JPEG/PNG, 1:1 ratio, max 5MB).


Step 3: Finalize Your Post

  1. Add a custom caption or use the review as the caption.

  2. Decide how to display the customer’s name: full name, first name, or initials.

  3. Adjust font and background colors, and set opacity to your liking.


By following these steps, you’ll turn customer reviews into engaging social media content, helping your brand stand out while saving time!

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