How to Use Smart Spam Detection in Reviews Management

Media Shield now offers Smart Spam Detection to protect your business reputation. This new feature automatically identifies and flags spam reviews, ensuring your online presence stays authentic and trustworthy. Here’s a simple guide to help you understand and use this feature effectively.

What Does Smart Spam Detection Do?

1. Automatic Spam Identification:

   Media Shield’s advanced algorithm detects and flags spam reviews, preventing negative or fake content from damaging your reputation.

2. Controlled AI Replies:

   AI-generated responses are paused for flagged reviews to ensure only real feedback gets a reply.

3. Easy Management:

   You can review flagged content and mark genuine reviews as "Not Spam" to restore them if needed.

Why You’ll Love This Feature

1. Protect Your Brand: Focus on real customer feedback without worrying about spam.

2. Better Review Quality: Ensure your reviews reflect genuine customer experiences.

3. Streamlined Workflow: Easily manage reviews and maintain a clean online presence.

How to Get Started

1. Go to the Reviews Management section in Media Shield.

2. Check flagged reviews under the Spam Detection tab.

3. Review the flagged content:
   
   

• If the review is genuine, click Not Spam to restore it.
• If it’s spam, it will remain flagged and hidden.

4. Let Media Shield’s AI handle authentic replies, while flagged reviews are kept under control.

Start using Smart Spam Detection today to maintain a spotless reputation and focus on what truly matters—genuine customer relationships!