How to Set Up and Use the Communities Feature

The Communities feature in Media Shield is a powerful tool for creating and managing online communities. It fosters discussions, learning, networking, and collaboration. Here's how you can make the most of it:

Step 1: Setting Up Your Communities Domain

• Navigate to the Communities section in the Memberships area.

• Go to Settings.

• Choose between:

• Pre-configured Subdomain (e.g., clientclub.net) – Ready to use immediately.
• Custom Domain – Set up your domain registrar to point to the provided IP or server:

• Add an A Record with IP 34.136.231.88.
• Add a CNAME Record with the target domain preview.clientclub.net.

• Allow 24–48 hours for DNS propagation, then update the domain settings.

Step 2: Creating Groups

Groups are specific spaces within your community for focused discussions.

1. Go to the Communities > Groups section.

2. Click Create Group and fill in:

• Name: A unique identifier for the group.
• URL: A memorable web address.
• Description: Explain the group’s purpose.
• Branding: Add colors, logos, cover images, and a favicon for a customized look.

3. Save your changes.

Step 3: Adding Members to Groups

To invite members:

• Share the group’s unique URL via email or SMS.

• Members can sign up, create a profile, and join multiple groups based on their interests.

Step 4: Customizing Groups

Tailor each group to reflect your brand:

• Change the group name, URL, and description.

• Add promotional links, set a primary color, upload a logo, and include a cover image.

• Activate or deactivate groups as needed under the Status tab.

Step 5: Managing Roles in Community Groups

• Owner: The group creator has full administrative rights.

• Admins: Manage the group and oversee activities.

• Moderators: Handle day-to-day moderation tasks.

• This hierarchy ensures effective group management.

FAQs

Q: Can I integrate my website with Communities?

A: Direct integration isn’t available, but you can link between your website and Communities for seamless navigation.

Q: Is there a limit to the number of groups?

A: No current limits exist on the number of groups or users.

Q: What happens if I change the group URL?

A: The old URL becomes inactive. Notify members of the new URL to avoid confusion.

Q: How can I boost engagement?

A: Share engaging content, pose questions, host events, and encourage member participation.

Q: How do I create courses in the Community?

A: Refer to Media Shield’s Course Creator’s Playbook.