Quick Replies help businesses respond faster to customers on Facebook and Instagram Messenger. With this feature, you can provide predefined message options that customers can tap to send instantly, speeding up interactions.
How to Set Up Quick Replies:
Go to the Facebook Interactive Messenger or Instagram Interactive Messenger action in workflows.
Configure up to 13 quick replies, each with a maximum of 20 characters.
These replies will appear as predefined options for customers to select and send with a single tap.
Features of Quick Replies:
Easy Interaction: Customers can select a response from the options with just one tap.
Visibility: All quick replies will be shown to the customer, and the selected reply will be highlighted in blue.
Clear Context: Once a reply is selected, it shows up as a received message, making it easy to follow the conversation.
Channel-Specific Replies:
Facebook: You can add Quick Replies alongside buttons and images.
Instagram: Quick Replies can be used only when there are no attachments in the message.
Why It’s Helpful:
Faster Engagement: Quick replies help you respond more quickly to customers.
Guided Conversations: You can guide the conversation with specific options, making it easier to move customers toward a goal, such as booking or purchasing.
Clear Follow-Up: The customer’s choice is clearly visible, so you can easily track and follow up.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article
